Legal & Compliance Information
Welcome to the SurePass legal center. We are dedicated to maintaining the highest standards of transparency, user privacy, content integrity, and adherence to Indian regulatory guidelines and payment aggregator requirements.
Terms & Conditions
Detailed rules governing access to SurePass mock exams, account credentials, intellectual property protection, and commercial terms.
- License scope & usage
- Account security & anti-piracy
- Subscription validity
- Jurisdiction: Mumbai, India
Privacy Policy
How we collect, utilize, and protect your personal data, exam scores, and payment details in accordance with applicable Indian data protection laws.
- Zero card data stored (Razorpay PCI-DSS)
- No selling of personal data
- SSL 256-bit encryption
- Grievance redressal mechanism
Refund & Cancellation Policy
Clear guidelines regarding digital subscription sales, free demo evaluation, and automated resolution of payment gateway duplicate debits.
- Strict no-refund for activated access
- Free demos before purchase
- Duplicate debit resolution (5-7 days)
- Dedicated billing support
Shipping & Delivery Policy
Details on 100% electronic delivery turnaround, instant activation after payment, zero physical logistics, and digital fulfillment verification.
- Instant online access (0-15 seconds)
- Automated dashboard enrollment
- Zero shipping or handling fees
- Email payment confirmation
Disclaimer & Regulatory Notice
Important regulatory disclosures regarding non-affiliation with NISM or SEBI, trademark fair use, and educational mock exam simulations.
- Independent educational prep aid
- Not affiliated with NISM or SEBI
- Simulated mock questions
- Non-financial advice notice
Grievance Redressal & Legal Notice
In compliance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer and corporate support desk are provided below:
grievance@nismsurepass.in
Statutory response within 48 hours
Monday – Saturday
9:30 AM to 6:30 PM IST
Mumbai, Maharashtra
India